Società Metropolitana Acque Torino S.p.A.

Our customers

SMAT assistance

"Respect of the user’s rights, clear contractual terms and conditions, fair and honest relations, transparent and capillary information: these are the fixed points of our actions”.

The principles of the ethical behaviour that SMAT places at the foundations of actions addressed to end customers stem from this basic principle:

  • Respect the rights of our users
  • Provide an increasingly high service respecting our Service Charter and our Supply Contracts
  • Do not favour some users to the detriment of others
  • Provide correct and complete information at all times
  • Listen to the users’ needs and solve their problems