Società Metropolitana Acque Torino S.p.A.

The Customer's Guarantor

Customer's Guarantor interviewThe Customer’s Guarantor is independent from the other Customer Management Service structures. Customers may turn to the Guarantor to report poor service, if they feel that the answer they have received is not satisfactory or clear enough or if they encounter problems in the management of their case.

The Guarantor additionally collects reports on delays, irregularities or unsatisfactory treatment of the customers’ requests with respect to the commitments and standards undertaken by SMAT and stated either in the Integrated Water Service Charter or in the procedures established in the Integrated Water Service Regulations. Satisfying the need of customers is the constant priority of the Guarantor’s tasks.