Società Metropolitana Acque Torino S.p.A.

Service Charter

The Integrated Water Service Charter approved by ATO 3 defines the obligations that SMAT assumes towards its users in relation to water supply system, sewer and sanitation services. The Charter fixes service supply principles and criteria, provides service quality indicators and underlines need to focus on the users’ needs.

A copy of the Service Charter is given to new users when they sign the contract and whenever they ask.