Società Metropolitana Acque Torino S.p.A.

Area Istituzionale

Quality Certification

Quality Certification process

SMAT is certified on international level according to UNI EN ISO 9001 and is able to certify that the services supplied comply to European and world standards..
The company constantly monitors all processes and services with the objective of ensuring:

  • satisfaction of customers’ expectations
  • cost-benefit ratio optimisation
  • process and procedure synergies and simplifications
  • quality and constant improvement of the integrated water service
  • reclaiming and protection of water resources

Aware that quality is a defining factor in integrated water services, SMAT carefully and timely monitors all process steps, every day and by punctually applying the quality management system.

Which management representative is designated the General Manager, who reports to the Chief Executive on the performance of the quality management system and on each activity or process that may compromise their effectiveness, in order to allow the improvement and review.

In 2013 was successfully completed the reaccreditation of laboratories to carry out chemical and microbiological tests on drinking water and wastewater.